Survey status

We're received 91 replies to date; thank you to those CI employees that have participated in the WCM survey thus far. For those that haven't, the survey will be open through the end of October. We appreciate all feedback; we want to make sure that we're selecting a system that best fits the needs of the University community, and we can only do that if people tell us what they need, what works and what doesn't.

The review of products Phase 1 of the evaluation and selection process will begin soon.

Survey is now live

The 2009 WCM Survey was sent out this afternoon to all CI employees via campus email. We look forward to hearing back from the community about the current system and the features that we should focus on in a new system.

Regardless of which system is selected, key policy and procedure issues need to be resolved prior to system implementation. These include answers to questions such as:

• Who will use the WCM?
  
• Who is required to use the new WCM, i.e., which persons/organizations/Web sites/etc.?
• What alternatives will be provided for those who don't wish to use (or who can't, for some reason) use the new WCM?
• What are the expectations for how the system will be used? What processes will change, and which will stay the same?
  
• How will support be provided: who will provide it, and at what levels of financial and human support?
  
• How will the University ensure that WCM users have the skills and tools to use the WCM successfully?
• How will the success of the new WCM be evaluated?

Members of the Core Team will be meeting in the coming weeks to discuss these inter-related issues. The answers to these decisions will also help direct the evaluation and selection process.

Feel free to email us with your thoughts about other issues we should consider. You can contact us at webmaster@csuci.edu.

Survey update; core group meeting

Our second Core Group meeting went well yesterday. We reviewed our requirements grid for Phase 1 of the project, and discussed the WCM survey in more detail.

The revised survey was shown to the group. It is designed in such a way to filter our responses for those employees that don't work on Web sites. For those that do work on Web sites (but haven't used our existing WCM system, Collage), we will be able to gather feedback on their needs for web publishing as well.

The group also discussed WCM use within the CSU system. As of today, 22 of 23 campuses have responded. 74% of campuses responded that they are using a WCM. 17% are using open source products (including Drupal, OpenCMS, WebGUI and Expression Engine), while the remainder use commercial products. The most popular WCM system within the CSU system is currently Hannon Hill Cascade Server; 5 campuses (22%) are using it or are in the process of implementing it.

Finally, in order to avoid confusion with other systems on campus, the team decided that the web content management project should use the acronym "WCM".

Our survey received approval to go live today, so we should be able to issue it within the next week.

First Core Team Meeting

The Core Team had a productive meeting last to review the project plan, timeline and other information relevant to the project process.

A web-based survey is being developed to obtain feedback on the use of CI's existing WCM system. This survey will also establish baseline metrics to enable evaluation of future changes and success.

The Core Team felt it would be best to issue to the survey to all CI employees, not just those that use the current WCM system, to obtain meaningful feedback from those who are using the system as well as those that aren't.

The next Core Team meeting is scheduled for October 12, 2009.